We collect only what we need to serve you — your name, contact number, and what you asked for. We never sell your data. We only send you SMS, WhatsApp or email updates if you tick the opt-in box, and you can stop those at any time by telling us.
1. Introduction
Swastik Super Store (“we”, “us”, “our”) respects your privacy. This Privacy Policy describes how we handle personal information collected through our website at swastiksuperstore.in, through our contact form, and through the phone, WhatsApp and email channels we use to serve customers.
By using this website or submitting an enquiry to us, you confirm that you have read and understood this policy. If you do not agree with it, please do not submit personal information through this website.
2. Who we are
Swastik Super Store is a retail grocery and provision store operating from opp. Water Tank Street, Raj Nagar, Sachin, Surat, Gujarat 394230, India. Our GSTIN is 24ADDFS8566M1ZF. We are the data controller for information collected through this website.
3. Information we collect
We keep data collection deliberately minimal. Depending on how you interact with us, we may collect:
3.1 Information you give us directly
- Name — so we know who we are speaking to.
- Mobile number — to confirm orders, availability and delivery.
- Email address (optional) — if you would prefer a written reply.
- Enquiry topic and message — including any grocery list or requirement you share.
- Communication preference — whether you ticked the box to receive weekly alerts.
- Delivery address — only when you place a delivery order with us.
3.2 Information collected automatically
- Your IP address is recorded alongside a contact form submission purely as a spam and abuse safeguard.
- Our hosting provider maintains standard server access logs (date, time, requested page, browser type) for security and reliability.
3.3 What we do not collect
- We do not collect or store card numbers, UPI PINs, bank details or any payment credentials on this website. Payments happen in store or at the doorstep, directly through your own bank or payment app.
- We do not run advertising pixels, behavioural trackers or third-party analytics scripts on this website.
- We do not knowingly collect sensitive personal data such as health, biometric, religious or political information.
4. How we use your information
We use the information described above only for the following purposes:
- To respond to your enquiry — answering questions about stock, availability or services.
- To process and fulfil orders — packing, confirming, and delivering or handing over your order.
- To provide customer support — handling exchanges, follow-ups and product requests.
- To send updates you have asked for — only where you have opted in (see section 5).
- To keep records — maintaining billing and transaction records as required under applicable Indian law, including GST regulations.
- To protect the website — detecting and preventing spam, fraud and abuse.
We do not use your information to build advertising profiles, and we do not carry out automated decision-making or profiling that produces legal or similarly significant effects.
5. SMS, WhatsApp & Email consent
Our contact form includes a clearly labelled, optional checkbox that reads: “Opt in for weekly alerts via SMS, WhatsApp, and Email to stay updated on our platform.”
- This box is unticked by default. Ticking it is entirely your choice.
- You can submit the contact form, place orders and use every part of our service without ticking it.
- If you tick it, you consent to receive periodic messages from Swastik Super Store on the mobile number and email address you provided.
- These messages may include stock updates, new arrivals, festival availability, store timing changes and occasional offers.
- We aim to keep the frequency reasonable and will not use your number for unrelated purposes.
- Standard carrier message and data rates may apply, depending on your mobile plan.
- We do not share your number or email with third-party advertisers for their own marketing.
Separately from marketing consent, we may still contact you about a specific order or enquiry you raised — for example to confirm an item is unavailable, or to arrange a delivery time. These are transactional messages, not marketing.
6. How to opt out
Withdrawing consent is simple and always free:
- WhatsApp or SMS: reply STOP to any message you receive from us.
- Email: reply asking to be removed, or write to swastiksuperstore@gmail.com.
- Phone: call us on +91 63536 29344 and ask to be taken off the list.
- In person: tell us at the store counter.
We action opt-out requests as quickly as we reasonably can. Please allow a short window for any message already queued to clear.
7. Cookies & tracking
This website does not set advertising or analytics cookies. It does not load third-party fonts, scripts, embedded maps, social widgets, chat widgets or tracking pixels. All images, stylesheets and scripts are served from our own domain.
Your browser may store standard technical data locally (such as cached files) to make repeat visits faster. This is normal browser behaviour and is not used by us to identify you.
8. Sharing your information
We do not sell, rent or trade your personal information. We share it only in these limited circumstances:
- Our own staff — the people who pack and deliver your order need your name, number and address.
- Delivery assistance — where a delivery partner is used, they receive only what is necessary to complete that delivery.
- Service providers — our web hosting provider stores the website and its data on our behalf, under their own security obligations.
- Legal obligation — where disclosure is required by law, a court order, or a lawful request from a government or regulatory authority.
- Business transfer — if the business is ever transferred or restructured, records may transfer with it, subject to this policy.
9. Data security
We take reasonable and appropriate measures to protect the information we hold. Enquiry data submitted through this website is stored in a location that is not publicly accessible, and access is limited to people who need it to do their job.
That said, no method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you share information with us on that understanding.
10. How long we keep data
- Enquiries — retained for as long as needed to resolve your query and for a reasonable period afterwards for reference.
- Marketing consent records — retained while your consent is active, plus a record of when it was withdrawn, so we can honour your preference.
- Billing and transaction records — retained for the period required under applicable tax and accounting law in India.
When information is no longer required, we delete or securely dispose of it.
11. Your rights
Subject to applicable Indian law, you may ask us to:
- Access the personal information we hold about you.
- Correct anything that is inaccurate or out of date.
- Delete your information, where we are not required to keep it.
- Withdraw consent for marketing messages at any time.
- Object to a particular use of your information.
To exercise any of these, contact us using the details in section 15. We may need to verify your identity before acting on a request, to make sure we are not disclosing your data to someone else.
12. Children's privacy
This website is intended for adults. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will delete it.
13. Links to other websites
Our site contains a small number of outbound links — for example a WhatsApp chat link and a map link for directions. Clicking these takes you to services operated by other companies, each with its own privacy policy. We are not responsible for the content or privacy practices of those services, and we encourage you to read their policies.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised version will be posted on this page with a new “Last updated” date. Significant changes will be highlighted where practical. Please review this page periodically.
15. Contact us
For any question, request or complaint regarding this policy or your personal data:
- Swastik Super Store
- 📍 Opp. Water Tank Street, Raj Nagar, Sachin, Surat, Gujarat 394230, India
- 📞 +91 63536 29344
- ✉️ swastiksuperstore@gmail.com
- 🧾 GSTIN: 24ADDFS8566M1ZF
We aim to acknowledge privacy requests promptly and resolve them within a reasonable time.
Related: Terms & Conditions · Contact Us